About
Highly dedicated and enthusiastic Software Test Engineer with over 10 years of extensive experience in quality assurance across diverse roles, platforms, and industries. Proven expertise in Waterfall and Agile project delivery, encompassing manual and automated testing (Playwright, Cypress). Adept at leading end-to-end quality assurance, from planning and solution design to delivery and reporting, ensuring client criteria are consistently met with high standards. Excels in high-pressure environments, leveraging strong communication skills to drive service excellence and adapt to evolving project needs.
Work
Manchester, England, UK
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Summary
Contributed to quality assurance initiatives within financial services as a Test Engineer, focusing on ensuring robust software delivery and adherence to quality standards.
Highlights
Contributed to initial testing phases for financial applications, ensuring adherence to stringent quality standards and regulatory requirements.
Assisted with test case execution and defect reporting, supporting rapid deployment cycles and efficient issue resolution.
Collaborated with development teams to identify and resolve software issues, contributing to overall product stability and performance.
Manchester, England, UK
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Summary
Managed comprehensive QA processes for the Solution Delivery team at Greater Manchester Police, ensuring project quality from solution design through development, testing, and release.
Highlights
Represented Quality Assurance in all assigned project meetings, effectively outlining resource projections and identifying potential risks to ensure timely project delivery.
Developed and executed comprehensive Release Test Plans and Test Strategies, including creating and managing test cases for business process validation and User Acceptance Testing (UAT).
Acted as a central communication hub among diverse project team members, facilitating seamless information flow between technical and non-technical departments to ensure alignment.
Balanced workload across multiple high-priority projects and Business As Usual (BAU) tasks, consistently meeting deadlines and organizational objectives.
Manchester, England, UK
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Summary
Spearheaded end-to-end software testing lifecycle activities at Mission Labs, enhancing product quality through comprehensive manual and automated testing strategies.
Highlights
Led the entire software testing lifecycle, from test initiation and design to execution and reporting, ensuring high-quality product delivery across Agile SCRUM environments.
Developed and implemented a Test Automation framework using Playwright with Cucumber Features (Gherkin Language), significantly improving testing efficiency and report generation.
Executed comprehensive functional, automation, and exploratory tests (manual & automated) across web applications and APIs (using Postman), identifying and resolving critical defects to unblock deployments.
Produced detailed test completion reports with statistical data on user stories and defects, enabling more effective team velocity measurement and sprint planning.
Utilized Zephyr Scale for planning, execution, and monitoring of End-to-End testing, providing critical input to sprint planning sessions with accurate estimations.
Bolton, England, UK
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Summary
Focused on enhancing user journey quality for AO World's Service & Extra area, developing an E2E framework and performing API integration testing.
Highlights
Developed an End-to-End (E2E) framework using Cypress for the MFE component, ensuring functional user requirements were met for the services journey.
Conducted comprehensive REST API Endpoint integration testing using Postman, verifying seamless functionality between front-end and back-end systems.
Bolton, England, UK
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Summary
Collaborated across multi-functional teams at AO World to perform manual and automated testing on complex Logistics Tech Applications, ensuring seamless order processing.
Highlights
Contributed to the logistics project from inception as a cross-functional team member, participating in 3 Amigos sessions and design processes to optimize workflows.
Contributed to writing acceptance criteria for warehouse management and handheld scanner systems, ensuring alignment with functional requirements.
Developed and executed automation scripts using Selenium and Cypress for WMS and scanner device functionalities, enhancing testing efficiency.
Collaborated with developers, BAs, and product managers to identify system requirements and supported UAT for post-live validation.
Manchester, England, UK
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Summary
Managed product and software application quality assurance for TalkTalk Technology, performing extensive manual testing across diverse projects including Wi-Fi STB and mobile solutions.
Highlights
Led comprehensive testing efforts for multiple TalkTalk products and services, including Wi-Fi STB, Mobile, and Cloud Gateway solutions, ensuring successful market launches.
Designed, wrote, and executed detailed test plans, strategies, and cases, identifying and mitigating risks to ensure high-quality product delivery.
Conducted a full spectrum of testing (Sanity, Functional, System, Integration, Regression, UAT) and prepared daily/weekly progress reports, ensuring quality and system integrity.
Coordinated and managed offshore project testing teams, assigning tasks and tracking deliverables to optimize project timelines and resource allocation.
Collaborated closely with Business Analysts, Solution Designers, Developers, Project Managers, and Business Users to gather requirements and improve system functionality.
Manchester, England, UK
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Summary
Managed operational aspects of telecommunications infrastructure at TalkTalk Technology, ensuring system stability and service continuity.
Highlights
Monitored and maintained telecommunications network operations, ensuring high availability and performance.
Resolved technical issues and incidents, minimizing downtime and impact on customer services.
Collaborated with engineering teams to implement system upgrades and improvements.
Manchester, England, UK
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Summary
Provided technical engineering support for CPW Network, focusing on network infrastructure and system performance.
Highlights
Supported network infrastructure, ensuring optimal performance and reliability for critical systems.
Diagnosed and resolved technical issues related to network connectivity and system operations, maintaining service uptime.
Assisted in the implementation of network enhancements and maintenance procedures, contributing to system stability.
Newton-Le-Willow, England, UK
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Summary
Analyzed operational data and processes at Trader Media Group to identify efficiencies and support business objectives.
Highlights
Conducted operational analysis to streamline workflows and improve data management practices across various departments.
Generated comprehensive reports and insights to support strategic decision-making for various business units.
Contributed to process improvements that enhanced overall operational efficiency and reduced manual effort.
Languages
English
Skills
Software Testing Methodologies
ISTQB/ISEB Foundation Software Testing, ISEB ITIL Service Management, BDD (Behavior-Driven Development), SDLC (Software Development Life Cycle), Waterfall, Agile, SCRUM.
Test Management & Defect Tracking
Jira, Bugzilla, Microsoft Test Manager, HP Quality Centre, MS AzureDevOps, Zephyr Scale.
Automated Testing Frameworks & Tools
Playwright (Cucumber), Cypress, Selenium, JMeter, Postman (API Testing).
Operating Systems & Infrastructure
Windows Server, Red Hat Linux Essential, Network fundamentals, AWS (Amazon Web Services).
Programming & Scripting Languages
JavaScript, SQL Statement.
Version Control Systems
GitHub, BitBucket.
Project & Quality Management
Project Management Fundamentals, UAT (User Acceptance Testing), Penetrating Testing – tool & technique, Quality Assurance, Risk Management.
Communication & Collaboration
Cross-functional Team Leadership, Stakeholder Communication, Technical & Non-technical Liaison.